Frequently Asked Questions (FAQ)
1. What is the production time for custom leather pieces?
Each custom leather piece takes approximately 18-20 days to complete, depending on the complexity of the design. This time frame does not include shipping, which will vary based on your location. For some intricate designs, production may take longer.
2. Can I customize my leather item?
Absolutely! Customization is at the heart of what we do. You can personalize your leather item with a design, colors, materials, and other unique details. Feel free to send us your ideas, and we'll bring them to life.
3. How do I place a custom order?
To place a custom order, simply contact us with your design idea. You can share reference images or descriptions, and we will discuss the details with you, including materials and pricing.
4. Do you offer expedited custom services?
Yes! If you need your custom piece sooner, please reach out to us at Naomileatherart@gmail.com to discuss expedited options. Please note that additional fees may apply for rush orders.
5. What types of products can I customize?
We specialize in a wide range of custom leather products, including:
- Animal Keychains & Charms
- Leather Sculpted Bags
- Portrait Charms & Pet Memorials
- Custom Leather Photo Frames
- Personalized Wallets & Accessories
If you have a unique idea, we’re happy to discuss it with you and bring it to life!
6. Can I return or exchange my custom order?
Because each item is made specifically for you, all custom orders are final sale. We do not accept returns or exchanges for custom pieces. Please review your design carefully before confirming your order.
7. How should I care for my leather products?
Leather is durable, but it does require care. To keep your leather item in great condition:
- Clean with a soft, dry cloth.
- Avoid excessive moisture and heat.
- Condition your leather periodically to maintain its softness.
- Store in a cool, dry place.
For detailed care instructions, a guide will be included with your order.
8. What if my order arrives damaged or defective?
If your item arrives damaged or defective, please contact us within 7 days of receiving your order. We’ll inspect the issue and offer a replacement or fix. Please send photos of the damage or defect along with your order number for faster service.
9. Do you offer international shipping?
Yes, we offer international shipping. Shipping times will vary based on your location, and international orders can take around 20-25 days due to customs processing. Please note that customs fees, taxes, and import duties are the responsibility of the buyer.
10. Can I use multiple discount codes?
Only one discount code can be applied per order at checkout. Please ensure you select the best available offer before completing your purchase.
11. How can I contact you?
If you have any questions or would like to discuss a custom order, feel free to contact us via email at:
Naomileatherart@gmail.com