Terms of Service
Welcome to NaomiLeather. By accessing or using our website, products, and services, you agree to comply with and be bound by the following Terms of Service ("Terms"). Please read these terms carefully before using our services.
1. Acceptance of Terms
By visiting and using NaomiLeather’s website or making a purchase from our store, you agree to these Terms of Service and any other applicable policies. If you do not agree with these terms, you should not use our website or make purchases from our store.
2. Products and Services
NaomiLeather offers a variety of handcrafted leather goods, including custom-made leather items such as bags, keychains, charms, and photo frames. All products are crafted to the specifications provided by the customer, and we are committed to delivering high-quality, customized leather goods.
3. Custom Orders
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Custom Design: Customers can request custom orders by submitting design ideas, photos, or descriptions. Once we receive your request, we will confirm the details with you, including pricing, materials, and estimated production time.
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Production Time: Custom orders typically take 18-20 business days to complete, not including shipping time. For complex designs, the production time may be extended by 3-5 days.
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Final Sale: All custom orders are final sale. We do not accept returns or exchanges for custom-made items unless they are damaged or defective upon arrival. Please review your design and order details carefully before confirming your custom order.
4. Pricing and Payment
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Pricing: Prices for our products and custom items are listed on our website or communicated directly during the order process. Prices are subject to change at any time without prior notice. Any applicable taxes or shipping charges will be added at checkout.
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Payment: We accept various payment methods, including major credit cards and payment platforms. Payment is required in full before production of custom orders begins.
5. Shipping
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Processing and Shipping Times: Once your order is completed, we will ship it to the address provided. Standard shipping times for non-custom items may vary, but custom orders typically take 18-20 business days for production plus shipping time.
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Shipping Fees: Shipping fees are calculated at checkout based on your location. Additional fees may apply for expedited shipping or international orders.
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International Shipping: We offer international shipping, but please note that customs fees, taxes, and import duties are the responsibility of the customer.
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Missed Deliveries: If a delivery attempt fails, it is the customer’s responsibility to arrange for redelivery or pickup. If the package is returned to us due to failed delivery, the customer will be responsible for the re-shipping fee.
6. Return and Refund Policy
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No Returns for Custom Orders: As our products are made to order, all custom orders are final sale and cannot be returned or exchanged.
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Defective or Damaged Products: If your item is defective or damaged upon arrival, please contact us immediately at Naomileatherart@gmail.com with your order number and a photo of the damaged item. We will offer a replacement or fix the issue.
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Non-Custom Products: For non-custom items, we offer a return window of 7 days from the date of receipt. Items must be unused and in their original condition to be eligible for a return.
7. Privacy Policy
We respect your privacy. Your personal information will only be used to process orders, communicate with you, and improve your shopping experience. For more information on how we handle your personal data, please refer to our Privacy Policy.
8. Limitation of Liability
NaomiLeather is not liable for any damages resulting from the use of our website or products, including but not limited to indirect, incidental, or consequential damages. Our total liability to you is limited to the amount paid for the specific order giving rise to the claim.
9. Intellectual Property
All content on our website, including logos, images, designs, text, and artwork, is the property of NaomiLeather or our licensors and is protected by intellectual property laws. You may not use, copy, or distribute any content without prior written consent from us.
10. Modifications to Terms
NaomiLeather reserves the right to modify or update these Terms of Service at any time without prior notice. Any changes will be posted on this page, and the “Last Updated” date will be revised. By continuing to use our website after such changes are posted, you accept the revised terms.
11. Governing Law
These Terms of Service are governed by the laws of the state of Tennessee, United States, without regard to its conflict of law principles. Any legal action or proceeding related to these terms shall be brought exclusively in the courts of Tennessee.
12. Contact Information
If you have any questions about these Terms of Service, please contact us at:
Email: Naomileatherart@gmail.com